About Contact Matters

Welcome to Dispute Resolution Consultancy
trading as Contact Matters

We are a telephone based information and support service established in 1998, as a low cost timely alternative to resolving post separation disputes involving children following personal findings and experience via the Family Court.

Our founder Kenneth Lane is known on the Family Court circuit for his calm ADR approach, and he has a wealth of education, experience and skills to offer clients. Feel free to contact Kenneth at any time to find out more about his services or for a FREE introductory consultation.

A fresh approach to conflict resolution

ADR Consultancy

A specialist low cost alternative to solicitors for clients throughout the UK - assisting 'non resident' parents, or both parents, toward a timely resolve.

A telephone-based service providing invaluable information, support, and practical feedback, empowering clients to resolve child contact disputes in a timely manner - often where mediation and the Courts have failed to find a resolve. This is a timely, practical, interactive, solution-focused service, with a proven track record of success, influencing significant change in almost every case.

CBT Telephone Counselling

Conducted in confidence, usually on a one-to-one basis.
Separation or divorce; Is it really what you want? Smoking; Finding it difficult to let go? Is everything just getting on top of you? With great sensitivity and understanding we have helped clients find solutions to a wide range of life challenges, including, but not limited to, Divorce, Smoking, Redundancy and Stress management.

Work Related Stress

An opportunity for companies to gain a snapshot assessment of how WRS impacts staff and the business; reducing attrition and managing sickness absence.

New legislation has forced business to look at WRS differently, and there is now a legal requirement. Trained by the HSE, I can conduct a 'snapshot assessment' to determine how work related stress is impacting your business, and advise corrective measures. Benefits include, increased morale, reduced attrition, and managed sickness absence.

Children & Divorce:

Shared parenting - Why Contact Matters?

It’s never too late to rescue a child’s future.

Contact Matters Founder:

Kenneth Lane

Kenneth holds a post graduate Health & Social Care Certification in Counselling. He also posesses a wide range of experience and skills drawing on his background as a Navy Officer; a Liaison Engineer in the chemical industry, and various management roles in Telecommunications administration including Human Resources and Customer Experience. He is pragmatic, resourceful, trustworthy, with excellent communication, consultation, negotiation and influence skills.

He has proactively represented charity groups at the Cardiff Family Court Forum; contributed to public consultations in Family Justice; been published in Government journals, and national magazines on matters of child and family dispute resolution; and has taken part in discussions on this topic on local and national radio and television.

Consultancy based on personal experience and skills

ADR Consulting
CBT & WRS Consulting
Areas of expertise
Free preliminary consultation
ADR Consulting

My interest in ADR and CBT counselling stemmed from my own experience following separation, and I created a child-centred low cost alternative for separating parents. Post separation parenting can be a minefield if one parent frustrates arrangements for the children.

In 1997, following 2 years of needless litigation and mediation rebuffed - despite having a Contact Order, a Family Court Welfare Officer opposed all contact with my children, yet there was no reason to limit or deny contact. My solicitor advised child-parent severance was the norm in about 50% of cases. How can this be so?

Mindful of the stress this caused my children, I challenged the Family Court Welfare Service upon whom the Courts rely, and found that FCWO's had:
(a) no guidelines outlining the norms of post separation parenting and how time is to be apportioned, with reference to periods of time.
(b) no guidelines outlining what factors to take into account or not take into account when making what sort of recommendation.
(c) no training in parental alienation, a common factor in almost every disputed case, considered an insidious form of child abuse.

They simply had no idea what to do. DRC/ 'Contact Matters' was thus founded to empower others to overcome the same systemic failings.

Needlessly protracted disputes with no end in sight cause nothing but longterm pain and harm to a child; even harming the relationship with the parent they live with primarily, whilst growing up to resent authority in all forms. Simply put, if there is no good or proper reason to limit or deny a child's contact with a non resident parent, both parents must continue to share the parenting of their child - and establish a schedule of time such that the child can flourish and grow in both parents homes.

In addition to providing a specialist telephone support and advice service for parents throughout the UK. I endeavour to influence change among practitioners, legal and healthcare professionals and Cafcass; providing information for tiers of Government, support groups, and local and national media - to bring about much needed reform through introduction of a post separation parenting framework.

Contact Matters is about the child, and about daring to be different.

CBT & WRS Consulting

CBT Telephone Counselling

I believe that the pages of a healthy life have special meaning and constitute an evolving life story with chapters containing the human precepts of integrity, compassion and wholeness. I offer a safe refuge where individuals are encouraged to identify and connect with their inner self, those whom they care for and their environment.

I endeavour to help clients from many different perspectives and increase the chances of success in empowering them to achieve their goals.

Work Related Stress

Helping business to understand what changes may be needed mindful of legislative requirements and potential 6 figure compensation claims - via a snapshot assessment of the existing status quo, including a detailed report outlining what works, and what may be improved.

Areas of Expertise
Free Preliminary Consultation

Thank you for considering my consultancy service.

I would like to invite you for a free preliminary 15 minute consultation so that we can get to know each other and choose the right direction. This talk is free and without any obligation. Feel free to call me at any time at 02920 777066 or email ken@contactmatters.co.uk to set up an appointment or ask additional questions.

Why not contact Kenneth to find out how he could assist you!

Email: ken@contactmatters.co.uk
Phone: 02920 777066
Mobile: 07929 982285

Get in touch

What we offer

ADR Consulting and CBT Counselling are charged at the same rate, in advance.
Initial session: FREE initial consultation is provided. This session will generally last 15-20 minutes. Subsequent sessions: £ 40/ hour.

Payment for time allocated is preferably via bank transfer, however, cash may also be accepted in some circumstances.
Cancellation Policy You will be required to pay the full cost of the session if you do not show up for your scheduled appointment
and you have not notified us at least 24 hours in advance.

ADR Consulting is a professional low cost alternative to solicitors.
The focus is on timely child-centred solutions - with a proven track record of success in resolving disputes, including in cases consisting of seemingly intransigent hostility. Early intervention and getting the right information are key in achieving the above. This approach can be initated at any stage from separation, mediation or at the Family Court. Contact Matters favours non court solutions. Many separating or divorcing parents make satisfactory arrangements by themselves to enable their children to have continued parenting by both parents and their families as they grow up. Contact Matters is about the child.
Life can be full of problems, anxieties, dead-end situations or just feels empty sometimes. During our individual counselling sessions, we can help you identify and understand your particular situation.
Together we can work on finding the courage to address your situation and initiate positive changes in your life. You can trust our professional counsellors who have an excellent education and many years of experience.

Individual counselling can help with Personal enrichment; Self-determination; Dealing with depression and anxiety; Dealing with loss and trauma; Smoking dependancy; and Work related stress
Changes within the family or in relationships hit adolescents particularly hard. Different from adults, adolescents cannot draw on positive solution strategies from their past. What is important when working with adolescents is to form a working alliance with the child's parents or caregivers. To achieve positive changes, the child's environment is just as important as the work we do in therapy. Parents and family members should work on trying to understand the problem just as much as the child to be able to create a positive foundation for the therapy success. Therapies for adolescents focus on: Behaviour disorders; Divorce or separation; Learning challenges & school performance; Loss; Play therapy and Trauma
A happy and fulfilled relationship with a partner is a complex matter. Even if it is not dealing with any significant problems, routine and boredom can lead to new problems.
Sometimes it is just necessary to rediscover each other.

We would be glad to support you with all of our experience and specific solution approaches to help you solve any difficulties your relationship might be facing.

We focus on the following areas in our couples counselling:
Marriage issues; Premarital consultation; Divorce; Relationship problems and Separation


What can I expect in an ADR consultation?

This service offers a timely and accessable low cost alternative to solicitors. Sessions are charged by the time incurred, and may last up to 60 minutes, although longer sessions can be arranged. Full and open disclosure is key to obtaining the best possible outcome.

Sessions are more usually on an individual basis, however, it can be advantageous to meet with both parties (if possible).

The client must be willing to engage and perhaps adopt a different strategm, challenging established processes obstructing reasonable arrangements. In my experience clients that put forward a reasonable proposition - whilst challenging claims that are untrue, inaccurate or otherwise misleading - are viewed more favourably by the other party; and by practitioners.

Clients will be expected to keep records, collate information, and be willing to proactively engage with all parties toward an early resolve for the sake of their children.

What benefits can I expect from working with a consultant?

Sometimes parents need a little help to enable the best possible arrangements for thier children following separation or divorce - and having someone who understands what works and what doesn't to hand is invaluable at this time, and key to a timely resolve.

Getting the right information matters too. DRC has been practicing in this field for 15 years, with a knowledge of the pitfalls and failings of Family Law - and has a proven track record of success in resolving disputes including in cases involving seemingly intransigent hostility. Utilising a tried and test approach - with an appropriate early intervention, child contact disputes are more usually resolved before mediation, and even at the garden gate.

Whilst non court solutions are preferable, the same approach can be utilised whether represented by a solicitor or litigating in person, with McKenzie Friend support.

In cases where there is no good reason to limit or deny contact it is found that the next hearing is often the last hearing, even in disputes that have become needlessly protracted.

[Note: Clients representing themselves can be accompanied to Court Hearings by a 'McKenzie Friend' providing the Court is informed in advance. The outcome very much depends on how well the information provided is utilised by the client, and how it is communicated].

What can I expect in a CBT counselling session?

A CBT counselling session usually lasts 60 minutes, although longer sessions might be considered useful. We recommend weekly sessions. Between sessions, clients are encouraged to think about and process what was discussed.

At times, you may be asked to do something specific outside of the therapy sessions, such as reading a relevant book or keeping records. For the therapy to "work," you must be an active participant, both during and between the therapy sessions.

What benefits can I expect from working with a counsellor?

Like anything else in life the more you are prepared to put in, the more you find you get out. There are a wealth of personal benefits to be achieved from proactively participating and engaging.

Counselling can provide a fresh perspective on a difficult problem, or point you in the direction of a solution. The benefits you obtain from counselling depend on how well you use the process and put into practice what you learn. Although, often it is helpful just to know that someone understands.


The most terrifying part of my experience of the divorce process was right at the beginning. After many years giving support to an abusive wife, it was a shock to have the accusation turned around, and then to lose contact with all my children in those early weeks was a deep agony.

Close friends and family got confused, they felt deceived and didn’t want to take sides. There were few hugs or expressions of warmth in those days. The isolation in the midst of a crowd was as hard to bear as the injustice.

At that point in time, I was desperate to find someone to confirm my sanity - someone who already understood what was happening, someone who knew the trauma and could explain to me what was really going on. When even the Samaritans refused to talk to me (not yet suicidal), Ken provided the positive human contact. In opposition to the many forms of personal rejection, Ken provided valuable encouragement to take on the battle.
M. (Ex. Pat)
Having finally managed to leave an abusive relationship, I was left penniless after having the family’s savings taken by my Ex. I was stopped from seeing my children for no reason and I had lies told about me in Court. CAFCASS have still never spoken to me about the case, yet the CAFCASS officer verbally abused me about my alleged behaviour in Court. He had wholeheartedly taken my Ex’s side having not had any communication with myself. The CAFCASS officer was not interested in the facts concerning my children’s welfare that could be easily verified, and had been in communication with my Ex for some time before we came to Court. My Ex had even asked my solicitors to write to the CAFCASS Officer rather than communicate with herself.

Ken provided a light of hope in my desperate situation where I found all doors were closed against me and had no one to turn to. He explained how we could take steps to begin to rectify this miscarriage of justice and helped me put things into perspective. He has a great deal of experience in the field and was of invaluable help at the most difficult time of my life.
Christopher (Newport, Wales)
With a second baby on the way I wanted more than ever to stop smoking but I just couldn’t quit. Hard hitting stop smoking ads were popping up everywhere, so of course I knew the dangers, but I just couldn’t seem to stop despite trying everything to give it up. Ken had a different approach, and gave me the support and understanding I needed, and step by step I was making a difference – moving at my pace, and even thinking about it differently. Ken helped me get my head around it, but you have know you want it. This may not work for everyone, but it certainly worked for me!.
Darren (Bristol)
NATC has, over 16 years, had extensive dealings with Mr Lane in connection with numerous family law disputes concerning children.

During this period, which included a period of considerable personal stress, Mr Lane showed himself:
(a) Cheerful, equable, reasonable, resourceful and diligent.
(b) Well able both to marshal complicated detail and to single out issues of substance.
(c) Committed wherever possible to negotiated agreements including in cases involving seemingly intransigent hostility.

NATC confirms that Mr Lane has in-depth knowledge of the general machinery and pitfalls of family law, and of its individual institutional components, and the workings and principles of the Children Act 1989.
Oliver Cyriax (Solicitor – Retired)
(NATC New Approaches To Contact )

Our Recent Posts

Time for English cohabitation law to come into the 21st century

A well crafted article by Kate Brooks concerning matters of money post separation

Read more..

How a Government could reverse family breakdown

This well crafted Report by The Centre for Social Justice makes very sobering reading - revealing the inconvenient truth that Britain is now a World leader when it comes to family breakdown - painting a very dire picture of Britain today.

Read more..

Do I need a lawyer to sort out arrangements for my children?

An excellent article by Nick Wiseman. As stated, where children are concerned, getting the right sort of professional advice matters.

Read more..

Dispute resolution hub set for Wales?

What a very welcome initiative, especially in the field of relationship breakdown involving children.

Read more..

Clarifying 'financial needs’

Here's an interesting development. The Family Justice Council propose guidelines setting out a framework on matters of property and finance

Read more..

Less than satisfactory evidence

It is always encouraging to hear of Judges making a stand against shabby procedure and less than satisfactory evidence, presented by those upon whom they are supposed to rely for probity and fact, concerning children’s welfare.

Read more..

Cinderella Law

The English amongst us will have heard of a new facet of child protection. It's nickname is 'Cinderella Law'. If it comes in how will this affect our work with divorcing parents?

Read More..

Parenting Guidelines

If this is the Court expectation, why not work it out by agreement or via mediation-type services here and now?

Read More..
View all Blog Posts

Contact Us

Contact Matters
Dispute Resolution Consultancy
PO Box 92, Cardiff, CF11 1NB

Phone: 02920 777066 Mobile: 07929 982285